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If your computer is not connected to the internet you should expect to see updating fail.

This is normal and should correct itself within an hour of connecting your computer to the Internet.

Occasionally the Sophos client cannot connect to the Sophos update servers because they are unavailable for some other reason, such as a temporary internet problem.

If this is the case, the symptoms are that a manual update will fail, but a while later (e.g.

This indicates a problem which needs to be investigated and fixed. Sophos will normally also display a message box to show you what the problem is as shown below. Blue and white shield with red circle and white cross If you see a red cross (some may notice that it's really a white cross on a red background) on the shield it means that the last time that Sophos tried to check for updates, it failed for some reason, perhaps because it does not currently have the required network connection. This is often seen if you are using a USB modem for your broadband connection.

If the reason shown indicates a more significant problem than Sophos just needing a reboot then see the entry Sophos isn't running properly. The symptoms are usually that you see a red cross every time you start up the computer, but if you try a manual update, it succeeds and the red cross disappears.

Note that problems with a departmental or college computer should generally be referred to your local IT Support staff.

If you are looking for information about the Flashback/Flashfake virus infection on Mac computers please see our Flashback page for removal tools and other information about protecting your machine and data.

On Windows 7 however there may be a different reason and you should try the following first before restarting your computer or reinstalling Sophos.To start a manual update, right-click on the blue shield with the red cross and choose .The workaround is to update Sophos manually once you have connected to the internet.Send an email to the address shown on the screen and attach the Please use an appropriate subject line such as Sophos installation failed and include a brief description of the problem and anything you have already tried (such as uninstalling another product).

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